Monday, January 4, 2010

Providence mixes up state workers' new health plan IDs

About 4,500 state employees received an unwelcome surprise from Providence Health Plans this month: an enrollment packet containing other workers' names, their dependents, and their insurance identification numbers.

Providence Health Plans' chief executive, Jack Friedman, apologized for the error."We feel very badly," Friedman said. "The good news on this, is no proprietary medical information is going to get to anybody. This is not going to get in the way of anybody getting health care they need."

Friedman said a printer jammed during a run of 6,500 letters, and after being reset started printing the wrong information on the reverse side for about 4,500 letters. He said the company will re-issue member identification numbers and cards to all 6,500 people by next week.

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